SOLUTIONS
Every industry has the same ticket. We just show you the hop.
Four verticals, one underlying pattern: every remote site talking to a central system, and no one able to prove which link is actually broken — until now.
ISP / TELECOM
“The complaint that wasn’t your fault (but you couldn’t prove it).”
Regional video-call complaints spike. Your peer denies fault. The dispute drags for three weeks with no resolution — because nobody can point at the actual hop.
What PathMetrics does: the drill finds the reverse-path hop sitting on the peer’s side of the interconnect — direction, hop, and provider, named in one screen.
Forward 77 — bottleneck MRR · Reverse 83 — bottleneck PSS · Bidirectional 66 — bottleneck BPCI
QUICK COMMERCE
“Friday, 7:58 PM, Zone C.”
The dark store slows exactly at dinner rush. Refunds run all night. Nobody can tell if it’s the app, the Wi-Fi, or the ISP.
What PathMetrics does: the wallboard catches Zone C slipping before the rush; the congestion card names the local-ISP link; PathiQ saw the pattern forming at 7:40.
PathiQ flags rising congestion at the local-ISP link 18 minutes before the 7:58 PM rush.
ECOMMERCE
“The checkout that was ‘up’ all night.”
The status page says 100%. Checkout conversion is down 9%. Your APM shows a vague “network time” bar and nothing else.
What PathMetrics does: finds response-path degradation and MTU fragmentation above 1400 bytes — quietly killing large payment payloads, invisible to uptime checks.
“2 hops with MTU below 1400 bytes” — payment payloads over this size fragment silently.
RETAIL
“Store 214 calls again.”
A recurring “slow store” ticket. Three vendors blame each other. Four reopened tickets and counting.
What PathMetrics does: isolates the broken direction — sales uploads stall, price pushes are fine — and names the SD-WAN tunnel MTU drop, store-side, at the exact hops.
Sales uploads (store → DC) stalling · Price pushes (DC → store) fine
See your own topology, not a demo org.
The Pilot Pack runs on your paths, not ours. Thirty days, no credit card, one painful path made visible.