01
Introduction
Telecom operators face mounting pressure to deliver flawless connectivity while reducing operational costs. With 5G rollouts and edge computing adding complexity, traditional monitoring tools fail to provide the real-time, predictive insights needed to maintain SLAs and customer satisfaction.
02
Proactive SLA Management
Problem:
45% of enterprises switch providers after repeated SLA violations (Deloitte)
Manual monitoring misses 60% of latent issues before escalation
Solution with PathMetrics:
Predictive SLA Engine: Flags potential breaches 1 hour in advance
Automated Root Cause Analysis: Pinpoints network vs. application layer issues
Value Unleashed:
$2.3M/year saved in avoided penalties
25% improvement in enterprise customer retention
03
5G Network Optimization
Problem:
40% more blind spots in 5G vs. 4G networks (Ericsson)
UE-to-core latency variations impact VoNR quality
Solution with PathMetrics:
Hop-by-Hop 5G Path Analysis: Tracks latency from RAN to UPF
AI-Based Traffic Steering: Recommends optimal network slices
Value Unleashed:
15% better spectral efficiency
30% reduction in VoNR call drops
04
Enterprise Service Assurance
Problem:
SD-WAN/SASE performance issues take 4+ hours to diagnose
Lack of correlated app-network visibility
Solution with PathMetrics:
iMon+iPath Integration: Maps application KPIs to underlay network
Automated Circuit Testing: Continuous WAN link validation
Value Unleashed:
80% faster Mean Time to Diagnose (MTTD)
40% reduction in premium support tickets
05
Wholesale Carrier Services
Problem:
Peering disputes cause 30% of inbound latency spikes
No real-time proof for SLA enforcement
Solution with PathMetrics:
Inter-AS Path Visualization: Identifies congested IXPs
Automated Evidence Generation: Creates SLA compliance reports
Value Unleashed:
$900K/year recovered in peering credits
60% faster dispute resolution
06
Mobile Core Reliability
Problem:
Signalling storms crash core networks during peak events
Reactive scaling misses traffic surges
Solution with PathMetrics:
Anomaly Detection: Flags unusual Diameter/HTTP2 traffic patterns
Capacity Forecasting: Predicts needed scale 30 minutes ahead
Value Unleashed:
Zero core outages during major events
20% lower cloud infrastructure costs
07
SLA Compliance & Dispute Resolution
Problem:
Telecom operators face frequent SLA disputes from enterprise clients, especially when fault domains are unclear. Proving compliance — or assigning responsibility — is slow and manual.
Solution with PathMetrics:
Hop-by-hop diagnostics identify the exact node where performance dropped
SLA Profiling triggers alerts before a breach occurs
Audit-ready logs support post-incident reviews with visual RCA reports
Value Unleashed:
70% reduction in unresolved SLA disputes
Improved customer trust and contract retention
Faster compliance reporting
08
Peering Performance Visibility & Optimization
Problem:
ISPs and Tier-2 operators often lack transparency into how peering partners impact end-user experience, especially across congested or unstable AS paths
Solution with PathMetrics:
ASN-level hop tracing detects underperforming peering routes
Anchor deployments in strategic zones provide real-time test data
GenAI-driven summaries explain degradation trends and correlation
Value Unleashed:
Up to 35% improvement in peering efficiency
Reduced time to optimize BGP policy or reroute traffic
Better SLA assurance for downstream partners
09
Support Center Incident Load Reduction
Problem:
NOC and customer support teams are flooded with false alarms or vague “slow internet” complaints from consumers and business customers.
Solution with PathMetrics:
iPath + Alert Noise Filter cuts irrelevant events using AI
AI Assistant helps L1/L2 teams answer questions like “Is the issue on our network?”
SLA-aware routing and diagnostics prevent repeat issues
Value Unleashed:
40–60% reduction in inbound support escalations
Shorter resolution times from L1 to L3
Improved customer satisfaction and call center productivity
10
Network Upgrade Validation & SLA Baseline Testing
Problem:
After rolling out infrastructure changes (fiber, routing, 5G nodes), teams struggle to benchmark performance improvements or ensure SLAs are met.
Solution with PathMetrics:
WebTime + Profiling test application load time from new routes
Anchor-based benchmarking compares before/after KPIs
Custom SLA dashboards show ongoing reliability trends
Value Unleashed:
50% faster post-upgrade validation
Increased visibility for executive and field ops teams
Reduced SLA breach risk after rollout
11
Wholesale Bandwidth & Transit Provider Monitoring
Problem:
Transit and wholesale bandwidth providers need transparent proof of performance for high-value customers and resellers.
Solution with PathMetrics:
Global Anchors simulate customer traffic from key geographies
iBoard provides shareable dashboards for partner visibility
Predictive SLA warnings reduce reactive remediation costs
Value Unleashed:
Better SLA visibility across wholesale & enterprise layers
Stronger B2B partner accountability
Enhanced competitive positioning in transit markets
12
Summary: PathMetrics for Telecom – Intelligent Network Observability That Scales
Whether you're running a national backbone, a regional ISP, or a global carrier operation, PathMetrics equips telecom teams with the AI-powered tools to reduce SLA risk, optimize peering, and scale support efficiency.
With predictive diagnostics, hop-level analytics, and compliance-ready reporting, PathMetrics modernizes how telecoms deliver network performance — not just monitor it.
Start your free trial today and see how PathMetrics can help you maintain optimal performance, improve user experiences, and simplify your network management.
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PathMetrics is a Comprehensive SaaS Orchestration Platform for Intelligent App Monitoring and Its underlying Network Statistics.
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