01
Introduction
Healthcare organizations face life-or-death IT challenges where downtime directly impacts patient care. PathMetrics delivers zero-compromise monitoring for EHR systems, medical IoT, and telehealth platforms - ensuring compliance, uptime, and clinician productivity.
02
EHR & Critical Patient Application Uptime
Challenge:
1 hour of EHR downtime costs $1M+ in lost productivity (HIPAA Journal)
45% of outages caused by unseen network degradation (HIMSS)
Solution:
App Status Forecasting: Predicts EHR crashes 30 mins early with 85% accuracy
iMon with iPath continuously tracks uptime and app latency
SLA thresholds ensure rapid alerts when performance degrades
AI-powered RCA pinpoints whether the issue is app, network, or ISP-related
Outcome:
70% faster resolution during EHR incidents
Improved physician and patient digital experience
Enhanced uptime tracking for compliance and accreditation
Zero Meaningful Use penalties
03
Telemedicine Reliability
Challenge:
Video freezes cause 28% of telehealth visit cancellations (JAMA Network)
ISPs won't troubleshoot beyond hospital firewalls
Solution:
Hop-by-Hop Video Analysis:Pinpoints jitter sources (clinic Wi-Fi vs ISP backbone)
Patient-Side Testing:Simulates connection quality from 500+ home networks
Deploy Anchors in clinic and cloud environments to trace call quality
Use hop-by-hop path analysis to detect jitter, packet loss, and delay
Outcome:
More stable telemedicine connections
50% reduction in session drop complaints
SLA adherence for remote care delivery contracts
9.2/10 patient satisfaction scores
62% fewer interrupted tele-consults
04
Medical IoT & Device Monitoring
Challenge:
73% of hospitals can't monitor infusion pumps/ventilators in real-time (FDA)
Recall alerts take 4+ hours to propagate
Solution:
HL7/FHIR Integration: Tracks device heartbeat through EHR middleware
Predictive Maintenance: Flags abnormal API call patterns pre-failure
Outcome:
40% faster critical device replacements
100% recall compliance
05
HIPAA Compliance Automation
Challenge:
Manual audits miss 60% of transient vulnerabilities (HITRUST)
82% of breaches start with expired certificates
Solution:
Continuous Compliance Scoring:
Real-time TLS/SSL monitoring
Automated BAAs with cloud providers
Breach Simulation:
Tests backup systems weekly
Outcome:
Zero 4th-quarter audit surprises
$250K/year saved in compliance labor
06
Healthcare Supply Chain Visibility
Challenge:
Vaccine temp breaches cost $17K per incident (CDC)
32% of hospitals report ERP-medical inventory mismatches
Solution:
Cold Chain Monitoring: Tracks freezer sensors with 15-sec polling
Blockchain Integration: Validates supplier API timestamps
Outcome:
100% vaccine viability compliance
28% reduction in expired medications
07
Multi-Site Hospital Network Reliability
Challenge:
Distributed hospitals and clinics face inconsistent network and application performance with limited cross-site visibility.
Solution:
Deploy Anchors at each location to monitor site-specific performance
Use iMap for geographic heatmaps and location-specific SLAs
Prioritize tickets with AI-based noise filtering and real-time RCA
Outcome:
Reduced cross-site downtime by 40–60%
Faster regional issue isolation
Unified monitoring for IT, infrastructure, and clinical operations
08
Regulatory Compliance & Audit Reporting
Challenge:
Healthcare systems struggle to generate performance logs and incident timelines needed for HIPAA and internal audits.
Solution:
Ensures patient and doctor accessibility without disruptions.
Use RBAC (Role-Based Access Control) for secure data segmentation
Visualize uptime and SLA health via iBoard dashboards
Outcome:
80% time saved in audit prep
Streamlined compliance reporting
Better visibility for quality improvement initiatives
09
Vendor Dependency & SLA Assurance
Challenge:
Cloud-hosted health apps and diagnostic tools underperform — but IT teams can't prove fault or enforce SLAs.
Solution:
Monitor third-party vendor paths using WebTime + SLA profiling
Generate visual hop-by-hop reports showing app/API degradation points
Escalate via integrated ticketing system with timestamped RCA logs
Outcome:
Greater vendor accountability
Faster remediation of SaaS performance issues
Reduced blame-shifting between internal and external teams
10
Summary: PathMetrics – Purpose-Built for Healthcare IT
PathMetrics helps healthcare organizations proactively detect, diagnose, and resolve digital performance issues across clinical systems, cloud services, and hybrid networks
With GenAI-driven RCA, real-time observability, and compliance-ready reporting, PathMetrics empowers IT teams to reduce downtime, improve care delivery, and maintain regulatory confidence.
Start your free trial today and see how PathMetrics can help you maintain optimal performance, improve user experiences, and simplify your network management.
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PathMetrics is a Comprehensive SaaS Orchestration Platform for Intelligent App Monitoring and Its underlying Network Statistics.
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