57% of customers abandon transactions after just one failure (J.D. Power) 

Mobile banking outages during peak hours cost $250K+/hour in lost transactions 

WebTime + iPath Integration:

Monitors login, transfer, and payment flows end-to-end 

Auto-detects latency spikes in API chains (e.g., core banking integrations) 

Predictive Failure Detection: 

Flags database congestion 30 minutes before crashes occur 

99.999% uptime for customer-facing platforms

40% reduction in mobile transaction failures 

1 in 5 ATMs experiences weekly connectivity issues (NCR) 

Silent failures in cash recyclers cause $18M/year in reconciliation costs 

Edge Device Observability: 

Tracks 200+ metrics per ATM (card reader health, cash levels, network jitter) 

Automated Ticketing: 

Creates service tickets with root cause before technicians arrive 

90% faster resolution of branch hardware issues 

15% lower maintenance costs via predictive alerts 

38% of payment delays traced to intermediary bank hops (SWIFT Insights) 

Failed transactions require 3+ hours to manually trace 

Many SMBs use chatbots and customer support apps, but network delays impact response times, leading to frustrated customers.

Hop-by-Hop Transaction Tracing: 

Maps payment paths across correspondent banks 

Measures latency at each routing point 

SLA Enforcement Engine: 

Alerts when payment corridors exceed 800ms thresholds 

70% fewer delayed cross-border payments 

100% SWIFT gpi compliance with real-time proof 

AI model drift causes 23% of false negatives in fraud alerts (FICO) 

Legacy monitoring misses 45% of system degradation 

Anomaly Detection for Fraud Systems: 

Tracks prediction latency, API response times, and model accuracy 

Failure Pattern Recognition: 

Identifies recurring issues in transaction screening clusters 

30% faster fraud detection during attacks

$9M annual savings in prevented false positives 

62% of core system upgrades experience performance regressions (IDC) 

Testing covers only 35% of production scenarios  

Pre/Post-Migration Benchmarking: 

Compares 150+ performance metrics side-by-side 

Dependency Mapping: 

Visualizes impact on downstream systems (loans, cards, reporting) 

Zero unplanned downtime during legacy modernization 

80% faster troubleshooting of post-cutover issues 

Banks rely on third-party vendors and fintech APIs but lack visibility into SLA performance and proof of service degradation. 

SLA Profiling with customizable thresholds for vendors 

Exportable data for audit and compliance purposes 

GenAI-generated RCA logs and SLA audit reports 

50% fewer SLA violations due to early detection 

Time saved in vendor negotiations and compliance reviews 

Risk mitigation for outsourcing and fintech integration 

Latency or outages in core banking systems spread across legacy and cloud infrastructure delay operations and service delivery. 

Anchor deployment in primary and DR data centers  

AI-driven insights into path, application, and user experience performance 

Real-time SLA violation prediction and auto-remediation routing 

Improved uptime across core banking services  

65% reduction in support tickets from internal business units 

Faster DR testing and readiness assessments 

CIOs and compliance officers lack consolidated, real-time visibility into digital service performance for board reporting or internal governance.

iBoard dashboards for SLA, transaction health, app status 

AI Assistant to answer executive queries in real time 

Exportable visual RCA logs for board and audit use 

80% faster reporting cycles  

Strategic clarity for IT and business alignment 

Easier governance and board-level transparency 

BFSI institutions require secure, role-based, and audit-ready monitoring systems that meet regulatory expectations.

RBAC, audit logs, and encrypted data handling 

On-prem and hybrid deployment support 

GenAI-assisted RCA with zero sensitive data exposure 

Audit-ready monitoring that aligns with RBI and internal infosec controls  

Reduced compliance risk 

Higher IT team efficiency with fewer tools to manage